Artwork Approval and Production Process
Every custom order on CustomOnIt.com requires artwork to be approved before production.
This proof visually represents the product you will be receiving and we take the process very seriously - as it will be representing your organization!
An order will not enter the production process unless all artwork is approved before hand.
How is artwork approved?
Artwork is approved via email. This is documented and stored so there is no confusion about it later.
How long will it take to get my artwork?
Usually artwork is emailed within the same business day that your order is placed.
How long does it take to produce my custom product?
This depends on the product you order. While you are checking out you will see a date that your product is estimated to ship. If you have concerns about this, contact us here.
Can I cancel my order?
Yes, your order can be cancelled for a full refund before your artwork is approved or even during the approval process. However, once you approve your artwork your order cannot be cancelled.
Artwork approval sets into motion many things to prep for the production of your order - the buying of material, ink, thread, digitizing, etc. This is why we do not allow cancellation after artwork is approved.
Is it possible to rush my order?
This depends on the product you are purchasing as each product has a different production process. Please email us with questions regarding this.